SketchUp will run a series of tests to determine if your graphics card has the capability of supporting the rendering functions SketchUp needs to display SketchUp models. Tests that exercise your graphics card's capabilities have failed.If it does not, you will need to upgrade your graphics card.
If updating the drivers does not work, investigate whether your graphics card has the capability of supporting OpenGL version 3.0 or higher. If you see this error, updating your graphics card driver (Windows) / running an Operating System update (Mac) would be a good first step to troubleshoot this error as updated drivers may upgrade the version of OpenGL that your card supports. SketchUp will not run if your graphics card’s OpenGL version is less than version 3.0. SketchUp requires a graphics card that supports OpenGL 3.0 or better. Your graphics card's OpenGL version is.If you see this error, updating your graphics card driver (Windows) / running an Operating System update (Mac) would be a good first step in troubleshooting why your card does not support hardware acceleration - often an updated graphics card driver allows your graphics card to become accelerated. SketchUp will not run if your graphics card does not support hardware acceleration. SketchUp requires that you use a hardware accelerated card. Hardware acceleration is unsupported or has been disabled on your graphics card.Here are the specific errors that you may see and the potential actions you can take to fix them:
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